Privacy Policy Agreement

Effective Date: October 25, 2025
Last Updated: October 25, 2025

Introduction

Veritas Monitoring Services, LLC (“VMS”) values your privacy.
This Privacy Policy (“Policy”) explains how we collect, use, and protect your personal information when you use our app, visit our website (trustvms.com), or engage with our online services.

Our Policy was designed to demonstrate our commitment to meeting — and exceeding — existing privacy standards.

We reserve the right to modify this Policy at any time. We encourage you to review this page regularly to stay updated. If major changes occur, you will be notified by email and given the option to consent to any new uses of your personal information.

By using our app or visiting trustvms.com, you consent to the practices described in this Policy.

Scope of Policy

This Policy applies only to Veritas Monitoring Services, LLC and governs data collection and usage by us.
It does not apply to third-party companies or individuals not employed or managed by VMS.
If you visit a third-party website mentioned or linked by us, please review their privacy policy before sharing information.

What This Policy Covers

What personally identifiable information we collect.

Why we collect it and our legal basis for doing so.

How we use and share collected information.

Your choices regarding the use of your data.

The security measures we use to protect your information.

Information We Collect

We collect information in two ways:

1. Voluntarily Provided Information

You may provide personal details such as:

Name

Address

Email address

Billing and/or credit card details

These are used to provide services or fulfill purchases you request.

2. Automatically Collected Information

When you use our app or website, we may collect:

Cookies and tracking data

Browser type, IP address, or operating system

Server logs

We may also gather non-personal, anonymous demographic information (e.g., age, gender, income, political affiliation, or religion) to improve our services.

We only collect personal data you knowingly provide (e.g., through surveys, forms, or emails).

Why We Collect Information and How Long We Keep It

We collect your information to:

Understand your needs and deliver requested services.

Improve our products and user experience.

Send promotional emails (with your consent).

Request feedback or participation in surveys (with your consent).

Customize website content based on your preferences.

We retain your information only as long as necessary, based on:

Its relevance to ongoing business.

Legal or regulatory retention requirements.

Your consent and our legitimate interests.

How We Use Your Information

Veritas Monitoring Services, LLC:

Does not sell, rent, or lease personal information to third parties.

May use information to operate our app, website, or deliver services you request.

May contact you about new or related services, surveys, or research opportunities.

Disclosure of Information

We may share or disclose your information only:

To deliver products or services you ordered.

As described in this Policy or with your consent.

When aggregated and anonymized so you cannot be identified.

As required by law (e.g., subpoena, court order).

To auditors under confidentiality agreements.

To enforce our Terms of Service.

To protect the rights and property of Veritas Monitoring Services, LLC.

Non-Marketing Communication

We may contact you for non-marketing reasons such as:

Bug reports or security alerts

Account issues

Changes to our products or services

In some cases, we may use public notices or updates within our app or website.

Children Under the Age of 13

Our app and website are not directed toward children under 13.
We do not knowingly collect personal information from minors.

If we discover such data has been collected, we will promptly:

Delete it from our systems, or

Obtain verified parental consent for its use.

Children under 13 must have parental or guardian permission to use our app or website.

Unsubscribe or Opt-Out

Users may unsubscribe from communications at any time.
To opt out, email us at info@trustvms.com
.

For third-party communications, you must unsubscribe directly through those sites.
We will continue to respect this Policy regarding any previously collected information.

Links to Other Websites

Our app or website may contain links to affiliates or third-party sites.
We are not responsible for the privacy practices or policies of those websites.

We recommend reading the privacy policy of every site you visit.
This Policy applies only to data collected by Veritas Monitoring Services, LLC.

Notice to European Union Users (GDPR Compliance)

Our operations are primarily in the United States.
If you provide information from within the EU, it will be transferred to and stored in the United States.

By submitting your personal data, you consent to its processing as described here.
We comply with EU-US data transfer standards under the Privacy Shield Framework.

Your Rights as a Data Subject (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to be informed: You are entitled to know how your data is used.

Right of access: Request a copy of the personal data we hold about you.

Right to rectification: Correct any inaccurate information.

Right to erasure (“Right to be forgotten”): Request deletion of your data.

Right to restrict processing: Adjust your communication preferences.

Right to data portability: Obtain a copy of your data for personal use.

Right to object: Object to our processing of your data.

To exercise any of these rights, contact us at info@trustvms.com
.
We will respond within one month.

Security Measures

We use advanced security practices to protect your information both online and offline.

Sensitive information (like credit card data) is encrypted using SSL (Secure Socket Layer) technology.

You can confirm this by checking for a lock icon or “https://” in your browser address bar.

Access to personal data is limited to authorized employees.

All servers are maintained in secure environments.

We are also a TRUSTe licensee and our website is secured by VeriSign.

Acceptance of Terms

By using our app or website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
If you do not agree, please discontinue use immediately.
Continued use after updates means you accept those changes.

Contact Information

If you have questions or concerns regarding this Privacy Policy, contact us:

Email: info@trustvms.com

Phone: (229) 415-3218

Mailing Address:
Veritas Monitoring Services, LLC
3769 Bear Lake Rd.
Valdosta, Georgia 31601

Data Controller (for GDPR compliance):
Spencer T. Price
📧 stpricemd@gmail.com

📞 (229) 415-3218
3769 Bear Lake Road, Valdosta, Georgia 31601